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Chorley Council and NHS Test and Trace Privacy Notice

The information that you provide will be processed in accordance with the General Data Protection Regulation and Data Protection Act 2018. The data controller for this information is Chorley Council and we are registered with the Information Commissioner's Office (ICO) - reference Z477084X.

Why we need to process your personal data

The UK is currently experiencing a public health emergency as a result of the coronavirus (COVID-19) pandemic. It is therefore critical that organisations take a range of measures to keep everyone safe.

The easing of social and economic lockdown measures following the COVID-19 outbreak is being supported by NHS Test and Trace. The Department of Health and Social Care has asked organisations including Chorley Council to support this service by keeping a temporary record of our customers and visitors for 21 days. In the event of a local outbreak of the virus this data may be used to assist NHS Test and Trace as needed. This could help contain clusters or outbreaks.

Requirement to provide information

The Department for Health and Social Care are clear that this is a voluntary scheme and nobody visiting our premises is required to provide their details. If you do not want any booking details you have supplied to be used for Test and Trace purposes please make this clear to a member of staff at the time of your visit.

Although this is a voluntary scheme we strongly encourage our customers and visitors to share their details in order to support NHS Test and Trace - this information will only be used where necessary to help stop the spread of COVID-19.

However from the 18 September, it will be mandatory for certain businesses to have a system to collect NHS Test and Trace data, and keep this for 21 days. Core COVID-19 secure requirements will be mandated for hospitality businesses, and egregious breaches enforced Sectors that this guidance applies to:

  • museums
  • close contact services
  • facilities provided by local authorities, including town halls and civic centres for events, community centres, libraries and children's centres

The accuracy of the information provided will be the responsibility of the individual who provides it. The Council will not verify any customer's or visitor's identity for NHS Test and Trace purposes.

We already collect and process information about persons visiting council premises, including for public functions, tours, weddings and meetings etc and the types of information we collect and use:

Customers and visitors; the name of the customer or visitor. If there is more than one person, then we can record the name of the 'lead member' of the group and the number of people in the group a contact phone number for each customer or visitor, or for the lead member of a group of people date of visit, arrival time and, where possible, departure time if a customer will interact with only one member of staff, the name of the assigned staff member will be recorded alongside the name of the customer.

Recording both arrival and departure times (or estimated departure times) will help reduce the number of customers or visitors needing to be contacted by NHS Test and Trace. We recognise, however, that recording departure times will not always be practicable.

We receive information from persons entering council premises or booked to attend a function, tour, event or meeting at our premises.

There is a separate privacy notice for employees and staff.

Information sharing

We will keep the information you give us in the council's secure network drive and make sure it can only be accessed by authorised staff. However we may need to comply with any legal obligations imposed by statute and therefore your data may need to be shared with other partners.

In the event of a local outbreak of the coronavirus names and contact details of customers and visitors to our sites will only be provided to the NHS to support Test and Trace when they ask for these records either because someone who has tested positive for COVID-19 has listed council premises as a place they visited recently, or because our premises have been identified as the location of a potential local outbreak of COVID-19.

NHS Test and Trace will work with you, if contacted, to ensure that information is shared in a safe and secure way. See further information on how NHS Test and Trace works.

NHS Test and Trace will handle all data according to the highest ethical and security standards and ensure it is used only for the purposes of protecting public health, including minimising the transmission of COVID-19.

If you are contacted by NHS Test and Trace Contact tracers will:

  • call you from 0300 013 5000
  • send you text messages from 'NHStracing'
  • ask you to sign into the NHS Test and Trace contact-tracing website

Contact tracers will never:

  • ask you to dial a premium rate number to speak to them (for example, those starting 09 or 087)
  • ask you to make any form of payment or purchase a product or any kind
  • ask for any details about your bank account
  • ask for your social media identities or login details, or those of your contacts
  • ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
  • disclose any of your personal or medical information to your contacts
  • ask about protected characteristics that are irrelevant to the needs of test and trace
  • provide medical advice on the treatment of any potential coronavirus symptoms
  • ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
  • ask you to access any website that does not belong to the government or NHS

We may share your data with South Ribble Borough Council as part of the shared services arrangements.

Our legal basis for processing data

The Council is processing this personal information ie sharing with NHS Test and Trace, as it is necessary for the performance of a task carried out in the public interest in accordance with Article 6 1 (e) of the General Data Protection Regulation.

The Council will not process any special category data for this purpose.

Data retention period

The council will only keep the information which is collected and stored solely for NHS Test and Trace for 21 days. This reflects the incubation period for COVID-19 (which can be up to 14 days) and an additional 7 days to allow time for testing and tracing. After 21 days, this information will be securely disposed of or deleted.

Your rights

You have a number of legal rights under Data Protection law and you can find out more about these on the Information Commissioners Office (ICO) website.

If you have any questions about this Privacy Notice, want to exercise any of your legal rights, or if you have a complaint about how your personal data has been used, please contact us at, or telephone 01257 515151, or write to:

Data Protection Officer
Chorley Council
Town Hall
Market Street

Updated September 2020

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